TELEPHONE ON IP PERPIGNAN
Our field of expertise extends to:
• The creation of a telephone hotline for after-sales service with an extra-charge number,
• Multi-site audio conferencing,
• Long waiting lines and multiple choices with standard telephone service,
• IP telephony for medical practice.
Voice over IP, also known as VoIP, an acronym for Voice Over Internet Protocol, is a technique that allows for communication via voice over the internet and all networks that support the TCP/IP protocol. This technique is used to support the IP telephony service. IP telephony encompasses all the techniques that enable voice to be transmitted over a computer network. The main advantages of IP telephony are as follows:
COST SAVINGS
The major advantage of using IP telephony for a business is primarily that it will allow it to significantly reduce its telephony-related expenses. Indeed, the principle of transmitting voice not through the traditional RTC network but through the IP network is much less expensive. In fact, many offers currently exist that offer much more attractive rates compared to the traditional packages that many businesses still have.
Simplicity
Once implemented, the IP telephony technology proves to be remarkably simple to use for the user. It is virtually identical to what the company could have experienced with its traditional telephone system. The only notable differences will be related to the additional services that the company did not have before with the RTC network (video conferencing, instant messaging, etc.).
SERVICES
As explained above, IP telephony not only allows the transmission of voice over the IP network, but also of data and images. With the installation of «SoftPhones» for example, it will be possible to benefit from functionalities identical to those offered by instant messaging software such as Skype or Windows Live. Another example of use could be the synchronization of each user account with an email account, in order to benefit from immediate tracking of the various calls received or missed… and this is just a glimpse of the possibilities offered!
SPECIFIC DEVELOPMENT
Call Wait: Development of a statistical-based program for call centers or hotlines that allows, among other things, to have the number of people waiting in the queue and to receive alerts based on a threshold being exceeded. The goal is then to adjust the number of people based on this saturation. Additionally, real-time statistics are collected and a daily report is generated (cumulative calls, peaks, total minutes and averages, and opportunities for adaptation).
MAINTENANCE
Choosing an IP telephony solution also means ensuring easy
maintenance by our qualified technicians, both on-site and remotely if necessary. Our teams remain available to answer your requests no matter the circumstances.
Our field of expertise extends to:
• The creation of a telephone hotline for after-sales service with an extra-charge number,
• Multi-site audio conferencing,
• Long waiting lines and multiple choices with standard telephone service,
• IP telephony for medical practice.
Voice over IP, also known as VoIP or IP telephony, is an acronym for Voice Over Internet Protocol. It is a technique that allows for communication via voice over the internet and all networks that support the TCP/IP protocol. This technique is used to support the IP telephony service. IP telephony encompasses all the techniques that allow voice to be transmitted over a computer network. The main advantages of IP telephony are as follows:
COST SAVINGS
The major advantage of using IP telephony for a business is primarily that it will allow it to significantly reduce its telephony-related expenses. Indeed, the principle of transmitting voice not through the traditional RTC network but through the IP network is much less expensive. In fact, many offers currently exist that offer much more attractive rates compared to the traditional packages that many businesses still have.
Simplicity
Once implemented, the IP telephony technology proves to be remarkably simple to use for the user. It is almost identical to what the company could have experienced with its traditional telephone system. The only notable differences will be related to the additional services that the company did not have before with the RTC network (video conferencing, instant messaging, etc.).
SERVICES
As explained above, IP telephony not only allows the transmission of voice over the IP network, but also of data and images. With the installation of «SoftPhones» for example, it will be possible to benefit from functionalities identical to those offered by instant messaging software such as Skype or Windows Live. Another example of use could be the synchronization of each user account with an email account, in order to benefit from immediate tracking of the various calls received or missed… and this is just a glimpse of the possibilities offered!
SPECIFIC DEVELOPMENT
Call Wait: Development of a statistical-based program for call centers or hotlines that allows, among other things, to have the number of people waiting in the queue and to receive alerts based on a threshold being exceeded. The goal is then to adjust the number of people based on this saturation. Additionally, real-time statistics are collected and a daily report is generated (cumulative calls, peaks, total minutes and averages, and opportunities for adaptation).
MAINTENANCE
Choosing an IP telephony solution also means ensuring easy
maintenance by our qualified technicians, both on-site and remotely if necessary. Our teams remain available to answer your requests no matter the circumstances.
